Enhancing Asynchronous Internet Communication with Information Technology
I researched this topic for a Consumer Health Information class at OHSU. I think the paper turned out well and could use a wider audience. I tried to come from my experience of using various tools to manage customer service email.
From the Abstract:
Online patient / provider communication has a number of barriers, but also a wealth of opportunities. After a brief background, the majority of the paper concerns three important information technology tools that enhance Internet asynchronous communication between patient and provider: Content Management- the use of predetermined content. Message Flow Management- the use of message routing systems. Quality Management- the use of quality matrices and reports.
Download: patientprovidermessaging.pdf
2 responses so far ↓
1 John // Apr 15, 2008 at 10:58 pm
Nice note by Jaan Sidorov over at Disease Management Care Blog. Seems like this sort of thing is a bit ahead of its time.
http://diseasemanagementcareblog.blogspot.com/2008/03/reality-check-for-virtual-patient-e.html
2 What is a Medical Informaticist? // Jul 25, 2008 at 8:03 pm
[...] Consumer Health Informatics Dr. Jimison’s course takes a healthcare consumer centric view of medical information. For her class I focused on patient provider communication and wrote a paper detailing a sophisticated online patient/provider communications portal. [...]
Leave a Comment