If you took a room full of online community management experts and had them write down their most valuable tips on 3×5 cards you could get something like “The 2011 State of Community Management Report“. Each finely tuned sentence only hints at much bigger concepts and issues at hand. Indeed, the authors know 95 pages is not enough and thankfully include forty or so links to additional references.
That said, this is a great way for someone starting out to get a sense of what community managers are currently concerned with. Those already in the field will recognize many of the recommendations, but may pick up a few tips. I think it makes a great checklist for anyone that has a community and wants to make it better.
Some things that struck me:
