Just finished up How to Win Friends & Influence People by Dale Carnegie as it is recommended for Community Managers by Richard Millington. Nicely brought into the open and formalized much of what I have intuitively felt.  Also admired the teaching technique with the stories first. I’m keeping Dale’s 80 year old list handy as a reminder in this new world.

Posted on by John | Leave a comment

Online Sharing In Order to Form Relationships

Lynne Kelly, et al,  recently tackled the question whether online sharing is being more about openness or narcissism.

Key takeaways for me:

Persons with an unrealistically large number of friends may be using the platform for reasons of narcissism. (It is a key tell that they maybe more of a drain on the community than an asset.) 1, 2

Those who accept strangers as friends may exhibit more detrimental tendencies such as seeking social support but not giving it, manipulation, and self aggrandizement. 2

Those who share may not be bragging but looking for bonding. (Knowing this may change one’s perspective about certain members of the community, until one has a chance to verify.) 1

1. While “Narcissism or Openness?: College Students’ Use of Facebook and Twitter” is behind a paywall, Lynne Kelly gives some details to the New York Times.

2. “Narcissism on Facebook: Self-promotional and Anti-social Behavior” by Christopher Carpenter has a nice write up and links.



Posted in Collaboration / Community, Medical Informatics | Leave a comment

The IT Battle, a Change in Perspective

Don’t start by asking if it’s right or wrong, but will it make any difference. 

There is a battle in IT administration/management when introducing new technology.  On the one side are staff creative types who want to explore new realms, self-expression, and amazing opportunities for communication.  On the other side are staff members who see areas of confusion, creation of non-compliance, and the liabilities of miss-communication.

What are both sides missing?

– That this new tech actually has an effect at all, and the customers (of course).

Continue reading

Posted in Collaboration / Community | Leave a comment

Last week was pretty exciting…

Richard Millington offered a master class in community engagement. I really like his data driven, social science focused approach so it was super to spend the time immersed in it. Lots of practical advice, and I picked up more than a few ideas.  Super Stuff!  Quite a few folks from the healthcare sector too, which has it’s own unique challenges. Thanks to Rich for sharing.

Posted on by John | Leave a comment

10 Thoughts on Moving a Community to a New Platform

This subject came up recently,  so I started to do a bit of research.  Here are some interesting things I learned plus some of my own guesswork. (In no particular order)

1. High costs of moving,  such as exporting content and usability/design considerations will make movers less willing. High costs of staying put, transaction fees, will incline folks to move.  Abstract only.

2. Web site features and the needs of the potential users  help drive the notion of whether a platform is credible or not. Interpersonal trust is different that the credibility of the platform. Abstract only.

3. New tools can change the dynamics of the community by letting in new voices.  More contributors may help build trust in the community. Framing of issues may change. Old boundaries of power and roles may be blurred. Access to new information may bring about privacy concerns and individual’s roles. (Not introducing new tools may lead to frustration in the community.)

Introducing a new tool goes beyond training and trying to get people to use it, it may involve changes to the community in more fundamental ways. Google Books 133-137

4. Moving to a new platform can split a community and is one of the leading reasons a community might die, so careful planning is warranted. R Millington

5. Be sure you can move the communities hard earned content and reputation scores. [JN]

6. Use quantitative measurements to show why the new system is preferable, especially for common tasks.  That might mean x few clicks to do a task.  Just using words like “easier” or “intuitive” may not get you very far, [JN]

7.  For common, tasks be sure to have explicit instructions on how to accomplish they same thing on the new platform. [JN]

8. Have a place for the community to share what they are learning about moving to the new platform. Not just tutorials from the vendor, but what the community if exploring and finding. [JN]

9. Allows one to promote the community all over again.  In this way, communicating with new members who either dismissed the former offering or were not aware of it at all.  Just like “new and improved” gains the attention not only those who used the product, but had not noticed it in the past. [JN]

This also allows those who may have been intimidated about joining an ongoing community an chance of entry when roles are less defined. [JN]

10.  Give plenty of opportunity for people to figure out the kinks of doing their work on the new platform, but if you are really moving, there needs to be some kind of inevitability. At some point one needs to step out of the sandbox. [JN]

1. Lin, T.-C., Cheng, H. K., Wang, F.-S. and Chang, K.-J. (2012), A Study of Online Auction Sellers’ Intention to Switch Platform: The Case of Yahoo!Kimo Versus Ruten_eBay. Decision Sciences, 43: 241–272. doi: 10.1111/j.1540-5915.2011.00347

2. Kineta Hung, Stella Yiyan Li, David K. Tse, Interpersonal Trust and Platform Credibility in a Chinese Multibrand Online Community
Effects on Brand Variety Seeking and Time Spent Journal of Advertising. Volume 40, Number 3 / Fall 2011. DOI: 10.2753/JOA0091-3367400308

3. Exploring the Theory, Pedagogy and Practice of Networked Learning
By Lone Dirckinck-Holmfeld, Vivien Hodgson, David McConnell. Springer; 2012 edition (October 28, 2011)

4. The 7 Most Likely Ways Your Community Will End R Millington Feverbee.com (Nov 09, 2009)

Posted in Collaboration / Community | Tagged | Leave a comment